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First 2,000 pet owners — one free home visit

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UAE · Traceable Pet Care at Home

Every visit
leaves a trace

When you're away: how much it ate, how long it played, how it's doing — every step from departure to wrap-up is timestamped and photographed. No one can change it. No need to keep asking; just open the profile. And if something goes wrong, there's a record.

AED 83,000 vet cover per booking 4.9 / 5 average sitter rating 200,000+ pet owners
1.5M+UAE pet owners
2M+pets nationwide
11.4%annual market growth

Sources: Grand View Research (2025–2033); USDA / Gulf Business (2024). Platform data updated continuously.

pawtrace.ae / luna / profile LIVE

Luna Profile verified

Golden Retriever · 3y 2m · Marina, UAE

Home feeding in progress · Sitter Ahmed K. 00:42:18
1,584 service records · Updated 2 minutes ago AED 83,000 vet cover included Full profile →
SERVICES

Four at-home services
every one fully recorded

Not a vague "home visit" — four services, split by scenario. Record checkpoints, price ranges and ideal use cases for each are below.

AED 50–80 / visit

Home Feeding

A sitter feeds, refreshes water, cleans the litter box or crate, plays and does a basic health check at your home. Ideal for short business trips, weekend getaways, or unexpected late nights.

5 checkpoints Departure Arrival Photos Report
AED 40–70 / visit

Dog Walking

Scheduled walks, outdoor play, basic command practice. For UAE heat, morning or evening slots with outdoor temperature and activity duration noted in the record.

4 checkpoints Departure Route Photos Report
AED 150–300 / visit

At-Home Grooming

Bath, trim, nails, ear cleaning — all at home. Great for anxious pets, pets that dislike salons, or multi-pet households. Before / after photos are auto-grouped into the profile.

6 checkpoints Arrival Pre-care Each step Before/after Skin notes
AED 80–150 / night

Boarding

Boarding at the sitter's home with a daily video diary — food, water, bathroom, mood, all logged item by item. Ideal for long holidays and the summer expat exodus.

Check-in + daily diary + check-out Check-in Daily video Food & bathroom Mood Check-out report

Price ranges reference public pricing from existing UAE pet-care platforms (Petme, Pets in the City, etc., 2026). Final price is set by the sitter at booking. Every booking automatically includes up to AED 83,000 vet cover at no extra cost.

PROTECTION & COMMITMENT

Trust isn't a slogan
it's written into the terms

Vet cover on every booking

Every booking automatically includes up to AED 83,000 emergency vet cover. No extra purchase, no forms.

Free reschedule / cancel

Reschedule or cancel free of charge up to 24 hours before the service starts. Plans change. That shouldn't cost you.

48-hour complaint response

Any issue gets a formal response within 48 hours, with a resolution plan and the supporting records attached.

Reviews tied to bookings

Only users with a completed booking can review. Every review traces back to its record — no fakes, no padding.

Protection mechanics are designed after public terms from existing UAE pet-care platforms (Petme Protection Plan, etc.). Actual conditions follow the service agreement at booking.

AED 1.114BUAE pet care market
2026 total value
60%of pet owners are expats
travel and departures are routine
AED 50–100per home visit
~AED 70 average
68%of owners worry about
sitter reliability

Sources: Euromonitor "Pet Care in the UAE" 2026; Petme public pricing 2026; PetWatch / Khaleej Times 2024

CORE CAPABILITY

Not just "service complete"
but a tamper-proof chain of evidence

Every visit, every check-in, every medical record is structured into your pet's dedicated profile. No need to ask — just open it.

68%

of UAE pet owners have worried about sitter reliability. Many services run through WhatsApp groups — no background checks, no records, no accountability when things go wrong.

Source: PetWatch survey / Khaleej Times, 2024

Full-visit trace recording

The sitter's location turns on the moment they leave; arrival check-in auto-generates a timestamp and door photo; photos are logged at fixed intervals during the visit; and a state report is generated at the end. Every checkpoint is non-editable and non-deletable, forming a complete, traceable chain. You don't ask "how did it go today?" — you just open the profile. If something goes wrong, there's a record.

Departure Arrival Photos Report Tamper-proof

Key checkpoints only, not live streaming · Records are non-editable, non-deletable · Replay anytime

Vaccine check-ins

Upload and archive vaccination certificates, auto-calculate the next due date, and get reminded before boosters.

Auto reminder

Grooming check-ins

Bath, trim, nails, ear cleaning checked off item by item; before/after photos auto-grouped into a full care timeline.

Before & after

Boarding monitoring

Daily video diaries during boarding — food, water, bathroom, mood logged item by item. See how the day went, anytime.

Video diary

Clinic records

Visits, prescriptions and lab reports in one archive. Switch hospitals or doctors and pull everything in one tap — no more scrolling chat history.

Lifelong

Two-way reviews

You rate the sitter; the sitter logs the pet's condition. Reviews are tied to a specific booking, fully traceable — nothing floating in the void.

Tied to booking
SERVICE TRACE

One visit, six checkpoints

A real service record structure. Every checkpoint has a timestamp, an operator and evidence — none can be skipped.

01

Sitter departs 09:00

Credentials, health certificate and the day's checklist verified. GPS on. You can see the route and ETA live in the app.

02

Arrival check-in 09:12

System logs arrival time and coordinates; the sitter uploads a door photo for ID confirmation; your phone gets an arrival notification.

03

Service in progress · Log 09:15 – 10:05

Feeding, water, litter, play, brushing checked off item by item. A prompt every 15 minutes to snap a photo or short video — all written into the booking.

04

Completion check-in 10:08

Final pet state photos and short video; food intake, water, bathroom, mood report. Anomalies are flagged in red.

05

Auto-archived 10:10

This record flows into the matching module of the pet's profile, joining vaccine, grooming, boarding and clinic history into one timeline.

06

Two-way review 10:30

You rate with stars and text; the sitter logs the pet's condition. The review is permanently tied to the booking and becomes part of the sitter's credibility file.

VETTED PET CARE PROFESSIONALS

Records are only as good
as the people behind them

Every sitter and caregiver on the platform passes four checks. Being listed isn't the finish line — ratings and re-reviews continue.

01

ID & residency check

Passport / Emirates ID, residency visa and proof of address cross-checked. Real identity, stable residence.

02

Background check

Police clearance, social media background check, and reference verification from past employers or agencies. Anyone with disputes or safety concerns is filtered out.

03

Skills, first aid & UAE law exam

Pet behavior basics, feeding and medication rules, hands-on pet first aid, and the UAE pet regulations course. Only after passing do they get booking access.

04

Ongoing rating & annual review

Exposure and booking volume adjust dynamically with real ratings. Below threshold = suspended. Mandatory re-review every year.

Every sitter has

  • Emirates ID & residency verified
  • Police clearance + social media background check
  • Pet first aid certified
  • UAE pet regulations course completed
  • Platform liability insurance
  • Annual mandatory re-review
About 1 in 6 applicants pass vetting and get booking access. Industry reference: some platforms approve around 2,000 out of 12,000 applicants.
Standards draw on local UAE practice: PetBae runs a four-step "Emirates ID + social media background check + care test + phone screen" process; Pet Watch Academy requires sitters to complete the UAE pet regulations course. PawTrace binds vetting results to every booking — credentials stay visible.
USER STORIES

What they say: the best part
is never having to ask "how's it going?"

"A week on a business trip and my biggest worry was the cat at home. Every day I could see the arrival check-in and timestamped photos — even how much it ate and how many times the litter was cleaned. Looking back at the records, it had a more regular week than I did."

L
Lina Z.Downtown, UAE · Cat home feeding
Review tied to booking · View record excerpt

"Three days of boarding, with a video diary each day showing it eating, playing, sleeping. Once it flagged lower energy, and the sitter added a note the same day and suggested monitoring. That kind of transparency beats any verbal promise."

O
Omar A.Jumeirah · Boarding monitoring
Review tied to booking · View record excerpt

"We switched hospitals and the new doctor wanted the previous records and medication history. Before, it was scrolling through WhatsApp. Now I export the clinic records from the profile and it's done in five minutes. The vaccine due-date reminders have been a lifesaver too."

S
Sara M.Arabian Ranches · Clinic records archive
Review tied to booking · View record excerpt
In the UAE, about 60% of pet owners are expats. The summer (May–Sep) exodus and frequent business travel make "away from home, pet needs care" a recurring reality for many households. A home visit typically runs AED 50–100, averaging around AED 70 — the demand is real. The question is whether the service is trustworthy and the process visible. Sources: Petme public pricing 2026, WifiTalents 2026, Pets in the City 2026
HELP CENTER

FAQ

Straight answers on protection, vetting, records and coverage.

How does the AED 83,000 vet cover work?
Every booking made through the platform automatically includes up to AED 83,000 emergency vet cover — no extra purchase or application. If emergency care is needed during a service, the sitter contacts you immediately and starts the claim process. Exact conditions, coverage and exclusions follow the service agreement confirmed at booking.
Can I reschedule or cancel?
Yes. Reschedule or cancel free of charge up to 24 hours before the service starts. Cancellations within 24 hours may incur costs already incurred by the sitter (e.g. transport). Plans change constantly in the UAE — our rule is: don't make it a burden.
How are sitters vetted, and what's the pass rate?
Every sitter passes four checks: Emirates ID & residency, police clearance + social media background, pet first aid and UAE pet regulations course, plus ongoing rating and annual review. Industry reference: some platforms approve about 2,000 out of 12,000 applicants — roughly 1 in 6. PawTrace applies comparable standards.
Can service records be edited or deleted?
No. Key checkpoints — departure location, arrival check-in, progress photos, completion report — are non-editable and non-deletable once generated. That's what gives the record evidentiary weight in a dispute. You can replay anytime, but no one — including the sitter — can alter it unilaterally.
Which areas in the UAE are covered?
We currently cover major UAE urban areas, including expat- and pet-dense communities in Dubai, Abu Dhabi and Sharjah. The exact bookable range is shown after entering an address on the booking page. If your community isn't covered yet, leave your contact — we'll notify you when it opens.
What's included in the first 2,000 free visits?
The first 2,000 bookings get one standard home visit free of service charge (home feeding or dog walking — pick one), including full checkpoint archiving and AED 83,000 vet cover per booking. After the visit, you can replay the full record in your profile before deciding to book again. 856 claimed so far; remaining spots follow the live counter in the top banner.
Can I book on the web? How do I install the app?
The web version does not support booking. Booking, payment and profile viewing happen in the PawTrace app. Tap "Install demo" at the bottom to watch the install video; tapping "Claim free visit" prompts the app download. Once installed, you can complete your first booking in-app.

Didn't find your answer? Contact us directly.

support@pawtrace.ae

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